FAQs

General Questions

What is Zencasa Living?
Zencasa Living is a premium home décor brand specializing in artisan-crafted furniture and lighting. Our products combine timeless elegance, high-quality materials, and expert craftsmanship to elevate your living spaces.

Where are Zencasa Living products made?
Our products are designed with inspiration from global trends and handcrafted by skilled artisans using high-quality materials. Each piece is crafted with precision to ensure durability and aesthetics.

Do you offer customization?
Yes! We understand that every space is unique. Some of our products can be customized in terms of size, finish, and materials. Please contact us for more details.

Product & Material Queries

What materials do you use?
We use premium materials such as solid wood, natural rattan, high-quality metals, marble, and frosted glass. Our materials are chosen for durability, aesthetics, and sustainability.

Are your products handmade?
Yes! Many of our pieces are handcrafted by skilled artisans, ensuring unique character and exceptional quality. Since they are handmade, slight variations may occur, making each piece one of a kind.

Are bulbs included with lighting products?
No, bulbs are not included with most of our lighting products. However, we recommend E27 LED bulbs for energy efficiency and optimal lighting.

Shipping & Delivery

Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please check our shipping policy for details.

How long will it take to receive my order?
Delivery times depend on your location and product availability. Typically, standard orders are delivered within 5-10 business days, while customized orders may take longer.

What should I do if my order arrives damaged?
We take utmost care in packaging, but if your item arrives damaged, please contact us within 48 hours with images of the product and packaging, and we will assist you with a replacement or refund.

Returns & Warranty

What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Customized or made-to-order items are non-returnable.

Do your products come with a warranty?
Yes, all Zencasa Living products come with a 6-month warranty covering manufacturing defects. This does not include damages due to improper use or handling.

Other Queries

How do I clean and maintain my furniture?

  • For wooden furniture, use a soft, dry cloth to wipe away dust. Avoid direct sunlight and moisture.
  • For metal finishes, gently clean with a damp cloth and avoid harsh chemicals.
  • For rattan and fabric lampshades, use a feather duster or a soft brush to remove dust.

How can I contact Zencasa Living for support?
You can reach us via email, phone, or WhatsApp. or Visit our Contact Us page for details.